Samsung Offers Free Screen Replacement for Galaxy S21 & S22 Ultra Green Line Issue – Policy Extended Until September 2025

Naveen Thakur
21 Apr, 2025
Many Samsung smartphone users, especially those with flagship devices, have been increasingly reporting a disturbing problem — a green line suddenly appearing on their screen. This issue, known as the "green line defect," has been observed on various Galaxy phones, particularly after software updates, and it has alarmed users worldwide.

Samsung Galaxy S21 and S22 Ultra green line screen replacement program
Samsung Free Screen Replacement for Galaxy S21 and S22 Ultra Green Line Problem

To address the growing concern, Samsung has extended its one-time free screen replacement program for users facing the green line problem. This policy now applies to Galaxy S21 and Galaxy S22 Ultra models and is valid until September 31, 2025, providing a major relief for affected users in India.

Let’s take a detailed look at this issue, what’s causing it, how Samsung is handling it, and what users need to do to get their phone fixed for free.

The Green Line Problem: What Is It?

The green line issue refers to a vertical green line appearing across the display of a smartphone, often without any visible damage to the device. This line can appear on the screen suddenly, disrupting normal usage and diminishing the premium feel of flagship phones.

While the problem has existed in the smartphone industry for years, it's become more common among Samsung Galaxy flagship phones recently. Users have flooded social media platforms and forums with complaints, especially after major software updates. However, not all cases seem linked to software, which makes the issue even more complicated.

Affected Devices: Which Samsung Phones Are Experiencing the Green Line?

The green line defect was initially seen in older Samsung flagships, but it’s now affecting even newer premium devices. Based on user reports and tech community observations, the affected models include:

  • Samsung Galaxy S20 series

  • Samsung Galaxy S21 series (especially S21 Ultra)

  • Samsung Galaxy S22 Ultra

  • Samsung Galaxy S23 Ultra (isolated reports)

  • Other models in the Galaxy Z Fold/Flip lineup (to a lesser extent)

While Samsung has officially confirmed free screen replacements only for Galaxy S21 and S22 Ultra at this point, users are hopeful that the policy may soon extend to other affected models such as the Galaxy S23 Ultra and Z Fold series.

Samsung’s Response: Free Screen Replacement Program

To support users affected by the green line issue, Samsung launched a free screen replacement program, initially valid until December 2024. However, due to continued user reports and dissatisfaction, Samsung has extended this program until September 31, 2025, for Galaxy S21 and S22 Ultra users in India.

This program offers a one-time free screen replacement, meaning each eligible device can avail of the service only once, regardless of warranty status.

Key Details:

  • Eligibility: Samsung Galaxy S21 and S22 Ultra models with a green line defect.

  • Region: Available only in India (as of now).

  • Deadline: Valid until September 31, 2025.

  • One-time Policy: Only one free screen replacement per device.

How to Avail the Free Screen Replacement

If you own a Galaxy S21 or S22 Ultra and have spotted a green line on your display, here are the steps to claim a free screen replacement:

  1. Locate the Nearest Samsung Service Center
    Use the official Samsung India service center locator to find a nearby location.

  2. Visit With Your Affected Device
    Carry your smartphone along with a valid ID proof and purchase invoice if available (not mandatory).

  3. Get the Device Inspected
    A technician will inspect the device to confirm the green line defect and check eligibility for the free replacement.

  4. Replacement Process
    If eligible, the screen will be replaced free of cost. In most cases, the replacement is completed within 2–5 working days.

Is Software to Blame?

Many users noticed that the green line appeared right after a software update, especially One UI version upgrades or Android version transitions. However, this isn't true for all cases.

Some users reported the issue even without any recent updates, which leads to speculation that it could be due to:

  • Display panel manufacturing defects

  • Sudden voltage spikes

  • Thermal stress

  • Ageing AMOLED panels

Samsung hasn’t confirmed any specific cause yet. But the inconsistency in timing suggests that while software may be a trigger, it's likely not the root cause.

What About Galaxy S23 and Future Devices?

There have been a few unconfirmed reports of the green line issue appearing on Galaxy S23 Ultra devices. While these are isolated incidents for now, the concern remains that the issue could spread to newer models over time.

Currently, Samsung’s official policy does not include the Galaxy S23 series, but there’s growing demand for the company to expand the free screen replacement program to:

  • Galaxy S23 Ultra

  • Galaxy Z Fold5 / Flip5

  • Upcoming Galaxy flagships

Given Samsung’s strong focus on customer satisfaction, it's likely that the policy may extend to more devices in the future based on the volume of complaints.

Samsung vs. Other Brands: Who’s Handling It Better?

Interestingly, Samsung isn’t the only smartphone company facing this issue.

OnePlus:

  • OnePlus also faced massive backlash after many of its older AMOLED phones developed green lines.

  • They introduced a similar free screen replacement program for select models.

  • Even out-of-warranty devices were eligible under certain conditions.

Google:

  • Google Pixel phones have seen a few green line cases as well.

  • However, Google only offers free repairs for the latest Pixel models still under warranty.

In comparison, Samsung’s approach is more proactive and widely appreciated in India, especially with the extended deadline and no strict purchase or warranty conditions.

Community Reactions

The extension of the free replacement policy has been welcomed by users, but concerns still remain:

  • Transparency: Samsung hasn’t officially released a full list of eligible devices.

  • Inconsistent Experiences: Some users claim service centers deny free replacements despite the policy.

  • Future Warranty Concerns: If the green line appears again after the one-time replacement, users may have to pay.

Despite these challenges, the initiative shows that Samsung is willing to listen and take corrective action to preserve brand loyalty.

Final Thoughts: What Should You Do?

If you’re using a Samsung Galaxy S21 or S22 Ultra and notice a green line on your screen:

✅ Don’t ignore it.
✅ Don’t delay.
✅ Visit the nearest Samsung service center ASAP.

Make use of this one-time free screen replacement policy before it expires on September 31, 2025. This is your best chance to fix the issue without spending money on a new display — which can otherwise cost up to ₹20,000 or more.

And if you're a user of other Galaxy models like the S23 Ultra or Z Fold, keep an eye on official updates. You can also follow well-known tipsters and Samsung India social media channels for any announcements about policy extensions.

Summary:

  • Samsung users are facing a persistent green line issue on several Galaxy phones.

  • Samsung has extended the free screen replacement program to Galaxy S21 and S22 Ultra, valid until September 31, 2025.

  • This offer is only for users in India and is applicable once per device.

  • Other brands like OnePlus and Google are also dealing with the same issue, but Samsung's policy is more generous.

  • If affected, visit a Samsung service center to avail of this offer before the deadline.

Want more Samsung news and updates? Stay connected with Ask Anything – Your Ultimate Guide to Samsung Mobiles for the latest One UI updates, exclusive offers, and mobile fixes!

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